Objective

This website is designed as a management solution for the Sentosa Makmur Savings and Loans Cooperative. Its main functionality is to manage the savings and loan process for new and existing members. This website makes it easy for members to carry out transactions and view their loan status in real-time.

Problem Statement

The key problem statements identified were:

• Owners need real-time financial metrics to make informed decisions quickly.

• Branch heads require efficient tools for daily operations and transaction management.

• Tellers seek a streamlined interface to handle transactions and member interactions efficiently.

Solution

The solution involved conducting thorough user research to understand the needs and pain points of each user role, developing detailed user personas and problem statements, brainstorming and prioritizing innovative solutions, creating high-fidelity mockups and interactive prototypes, and conducting usability testing to refine the designs based on user feedback.

• Real-Time Dashboard for Owners

• Operational Management Interface for Branch Heads

• Intuitive Teller Interface

• User Research and Personas

• Transition from traditional to modern transaction flows for improved efficiency

• High-Fidelity Mockups and Interactive Prototypes

Design Process

User roles

• Owner : As cooperative owners, they have full access to all data and transactions. They can view financial reports, approve or reject loans, and manage cooperative members.

• Branch Head : Branch heads have access to their own branch data. They can view and manage savings and loan transactions at their branche

• Teller : Tellers are officers who interact directly with members. They are responsible for processing savings and loan transactions and updating member data.

Conclusion

With this role structure, the website can ensure that each user has access according to their responsibilities. This helps increase efficiency and accountability in cooperative operations. In addition, with this website, the Sentosa Makmur Savings and Loans Cooperative can provide better and more transparent services to its members.